What are CnJ Vacations hours of operation?
Phone: Available 7 days a week, 9:00 AM – 7:00 PM via phone
Email or Website: Available 7 days a week, 24 hours a day. We will make every effort to respond to your inquiry within 24-48 hours.
For emergencies or issues while on your vacation, we are available 7 days a week, 24 hours a day.
When can I expect a response after submitting something on the website?
We will make every effort to respond back to your inquiry within 24-48 hours.
Can you book my trip, if my residence isn’t in Florida?
Yes, CnJ Vacations can book travel for you if your residence is anywhere within the USA.
Why does some information I receive from CnJ Vacations have “Dugan’s Travels” on it?
CnJ Vacations is an Independent Agent of Dugan’s Travels, and some vendor information will display “Dugan’s Travels” on it. All your travel arrangements are made entirely by CNJ Vacations.
Do I need a passport for my destination?
Depending on your travel destination, a passport may not be required when traveling outside the United States; however, we highly recommend having an up-to-date passport for ANY international travel.
What is the difference between a “Passport Book” and a “Passport Card”?
A “Passport Book” is valid for all forms of international travel -air, land, and sea. This is the only document that can be used for international travel. It is required to enter and exit all foreign countries that require a passport. The book is best for international trips that involve flying overseas or visiting countries such as Europe, Asia, Africa, or South America. We highly recommend the passport book for any client planning an international vacation, business trip, or extensive travel.
A Passport Card is a more limited, wallet-sized travel document designed for specific purposes. This card is only valid for land and sea travel to and from the following locations;
- Canada
- Mexico
- Bermuda
- The Caribbean
The card cannot be used for international air travel. Its primary function is to serve as a convenient, lower-cost alternative to the passport book for travelers who frequently cross the U.S Border by land or sea. The card is best for Daytrips, cruises, or frequent cross-border travel by vehicle or ship to neighboring countries.
Can I change or cancel my booking?
Yes, you can cancel any booking for travel, but you will be responsible for any penalties imposed by the travel vendor for canceling, if applicable.
What payment methods do you accept?
CnJ Vacations accepts any credit card that is honored by the travel vendor for your vacation.
Is it safe to book through your website?
The CnJ Vacations website has been set up, always keeping our clients’ privacy and security in mind. Note that travel is booked through the vendor’s booking system, not the CnJ Vacations website. The website is used solely to capture or provide the information needed to book client travel.
Will I receive a confirmation email after booking?
Yes, we will always send confirmation of any travel or vacation booking for your reference, to the communication channel you’ve provided us. We always suggest reviewing the booking information for accuracy immediately and contacting us with any discrepancies that need to be updated.
Can I book travel for someone else?
Yes, if you have the traveler’s information, you can book travel for someone else. A form of communication for the traveler, and the traveler’s email address, will be requested so we can send the travel confirmation for what we’ve booked for them.
Can I just give you cash or a check to make my travel payments?
No, CnJ Vacations cannot accept cash or checks for your travel payments. All payments to CnJ Vacations must be made using the traveler’s credit card information.
How early should I arrive at the airport?
We suggest planning to arrive at the airport at least 2 hours before your flight in case of traffic delays or high passenger volume, or if security lines are long.
Do you offer airport transfers or car rentals?
Yes, CnJ Vacations can schedule airport transfers and car rentals.
Can I request a specific room type or view?
Yes, if available, you can request a specific room type or view, and we will do our best to accommodate you.
Do you offer travel insurance?
Yes, CnJ Vacations offers travel insurance, which is always recommended when making travel plans for your protection.
How do I contact CnJ Vacations if I’m unable to access the website?
Email Connie@CnJVacations.com and someone will reach back out to you, usually within 24-48 hours.
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